Duration: 24 Months
Description:
A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Responsibilities:
· Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
· Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
· Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
· Proactively distribute work orders for jobs daily
· Adhere to scheduling guidelines and work order priority to manage schedule
· Assist with the management and recording of non-productive technician time
· Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
· Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
· Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Experience:
· 0 - 5 years relevant HVAC service industry experience preferred
· Strong experience in Microsoft Office Suite, Salesforce, and SAP
Skills:
Microsoft Office Suite, Salesforce, and SAP
Dispatching.
Communication & Coordination: Effectively schedule, dispatch, and communicate work orders t o technicians, ensuring clarity on scope and timing.
Technology Proficiency: Use technology to enhance communication and operational efficiency.
Prioritization & Optimization: Manage and prioritize repairs while optimizing technician routes.
Collaboration: Work with Service Manager and Operations Lead to prepare schedules and manage non-productive technician time.
KPI Management: Track and improve Key Performance Indicators (KPIs), proactively addressing issues in daily meetings.
Adherence to Guidelines: Follow scheduling guidelines, best practices, and escalate blockers as needed.
Education:
Bachelors/High School
...Job Description Job Description Job Title: Finance & Accounts Analyst Level Entry Level Location: Nashwauk, MN Company: Mesabi Metallics Company LLC Position Summary: We are looking for dynamic and motivated individual with an MBA in Finance to join...
...Description Salary: $52,000 - $65,000 plus Bonus In partnership with h direction from the Director of Internship & Development, the Campus Recruiter is responsible for Network Office campus recruitment and selection efforts. This role will execute office recruiting plans to...
...LIMITS plus Equipment and Safety We keep you moving and safe! Truck Speeds 65 mph on the pedal, 68 mph on cruise Average fleet... ...get home safely NEW ELD - ISAAC NEW Benefits Program for Company Drivers Medical High Value, Low Cost Options; ClickHere...
...Communications Director (Inst) Position Number: Introduction (Description of School/College/Dept/Program) The Division of Marketing, Communications & University Relations builds the UWM brand by sharing stories of student and faculty...
...Job Description: Field Force Merchandising is currently seeking part time retail service merchandisers for ongoing program in grocery store(s) to begin work immediately. This is a permanent part-time independent contractor position requiring 2 service visits per...