Job Description
Job Description Position: Grant Road Opening Security Manager
Department: Security
Job Summary: Assists with the overall day to day operation, financial performance, development, and operations of the Security Department, in alignment with the goals and objectives of Casino Del Sol and in full accord with all operational and regulatory policies and procedure Ensures maximum guest service and day to day management of departmental operations and staff. Develops policies and procedures for the Grant Road property and makes preopening security recommendations.
Duties and Responsibilities (specific areas of responsibility include but are not limited to): - Assists with general management of Security operations.
- Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.
- Assists in setting priorities for management staff and provides guidance as needed.
- Reviews and evaluates departmental performance on a regular basis. Works through management staff to take appropriate steps to resolve unsatisfactory results or conditions.
- Listens to, evaluates, and assumes control of guest problems and settles the same without delay in collaboration with the Department's Management staff, where appropriate.
- Handles team member-related matters referred to by the Department's management staff ensuring team members are treated and dealt with in a fair and equitable manner.
- Assists in making recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign, and discipline department team members.
- Reviews financial statements and budgets; gives input and ideas on how to cut costs in all areas of the department.
- Assists in formulating and administering departmental policies and activities and develops realistic short- and long-term goals and objectives for the Department in alignment with those of Casino Del Sol.
- Confers with department head to review achievements and discuss needed changes in goals or objectives resulting from current or projected future status or conditions.
- Conducts constant monitoring of internal affairs including scheduling, enforcement of policy, training, and communication among and between all three shifts.
- Assists supervisor in monitoring established cost-containment/budgetary controls.
- Promotes open lines of communication with other departments that directly affect the Security Department; serves as a liaison for the Security Department.
- Develops and participates in special projects as requested or assigned.
- Develops policies and procedures for the Grant Road property and makes security assessments and recommendations specific to that property.
- Performs other job-related duties as assigned.
Knowledge, Skills, and Abilities: - Working knowledge of the State gaming compact as well as applicable gaming laws, regulations, policies, and procedures, including Casino Del Sol Resort's internal controls, policies, and procedures.
- Knowledge of departmental policies, standards, and procedures.
- Knowledge of Security operations.
- Knowledge of general accounting practices and principles.
- Knowledge of finance and human resources applications.
- Demonstrated understanding of business flow and volume
- Computer proficiency with word processing and spreadsheet applications.
- Strong organizational, planning, and time management skills.
- Excellent communication, analytical, and interpersonal skills.
- Ability to respond to internal and external inquiries or complaints ranging from guests to regulatory agency representatives.
- Ability to effectively present information to constituencies ranging from executive management to governmental agency representatives.
- Ability to establish and maintain effective working relationships.
- Ability to provide leadership and develop team members.
- Ability to work effectively in a team environment with minimal direct supervision.
- Ability to communicate and follow directions effectively.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and work with several abstract and concrete variables.
- Ability to perform mathematical computations pertaining to the position.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and establish appropriate action plans.
- Ability to work in a smoking environment.
Minimum Qualifications: - High school or General Equivalency Diploma AND four (4) years progressively responsible Security management experience.
- Demonstrated experience, prepared for, been actively involved, and participated in the opening of a casino/gaming operation.
- Demonstrated experience in establishing and creating a Casino Security Department Organizational Structure.
- Demonstrated experience in participating in the creation and establishment of a financial budget for a Security Department
- Demonstrated experience in creating and establishing Security policies and procedures.
- Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheets.
- Demonstrated track record of leadership and providing exceptional service and quality.
- Demonstrated track record of reliability, responsiveness, and creativity.
- Must be able to work any shift, weekends, holidays, and special events, as needed.
- Must be able to work in a smoking environment.
- Must have employment eligibility in the U.S.
- Must be able to obtain, and maintain a valid gaming license.
Preferred Qualifications: - Associate's degree.
- Bilingual (English/Spanish)
- Experience in an Indian gaming environment.
Casino Del Sol
Job Tags
Holiday work, Temporary work, Shift work, Weekend work, All shifts,