Job Description

Job Description

Job Description

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

Position Summary

The Salesforce Administrator will play a vital role at Orange EV. We seek a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a strong understanding of the Salesforce platform, who can understand both our current setup and our business objectives, and quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The ideal candidate will be happy to liaise with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.

Position Responsibilities

This is a varied business-facing role located in the IT team, with the following responsibilities:

• Identify and gather business requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Lead the IT team regarding user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer, Sandbox environment management
• Resolve user support tickets while cross-training IT colleagues for rapid issue resolution
• Monitor and improve user adoption
• New user and ongoing user training both in-person and online remote
• Maintain technical documentation of platform configuration relevant to business solutions
• Integrate applications including ERP, Power BI reporting, Microsoft 365 platform, Adobe Sign, HubSpot, and others via APIs.

Position Qualifications

• Strong Salesforce Platform product knowledge and at least 2 years of hands-on experience with Sales Cloud, Service Cloud with mobile
• Trailhead Badges/Super Badges
• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification
• Working knowledge of the APEX development environment

Ideal Candidates Will Also Have

• A proactive customer service attitude
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Available and responsive to questions
• Demonstrates continued personal/professional development
• Active in the Salesforce community
• Perform work at the company headquarters

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