Job Description

Job Description

Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions\n

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\n \tJob Code : REQ-003596\n Work@Home Mississippi\n\t \n \n

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Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

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Job title:

\n Remote Customer Service Representative (Healthcare) - Bilingual & Non-Bilingual Positions

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Job Description:

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Join Sagility: Elevate Your Career in Healthcare Customer Service!

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Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

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Join Us and S.O.A.R

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• \n S - Spark Curiosity
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• \n O - One Team, One Direction
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• \n A - Action for Results
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• \n R - Right by Right Purpose
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We are committed to shaping careers and have immediate openings for Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.

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Benefits:

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• Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
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• Performance incentives
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• Paid training in a state-of-the-art video training environment
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• Comprehensive health plan available after 90 days
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• Employee wellness and engagement programs
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• Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
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Responsibilities:

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• Promptly and effectively manage all incoming calls
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• Conduct research to provide effective solutions for customer issues
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• Document all calls accurately
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• Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
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• Strive to achieve daily team quality and customer satisfaction goals
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What We Are Looking For:

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• Unwavering commitment to perfect effort
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• Punctuality and dedication
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• Ability to thrive in a fast-paced environment
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• Proficiency in navigating various computer applications
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• Drive to exceed caller expectations
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• Desire to build and enhance current skills
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• Positive attitude and teamwork orientation
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• Previous healthcare experience is a plus
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• Previous call center experience is required
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Requirements:

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• 18 years of age or older
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• High School Diploma or equivalent
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• Minimum of 1 year in a single job, preferably in a call center customer service environment
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• Reliable attendance with no missed time in the first 90 days
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• Ability to type 25 wpm
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• Strong oral and written communication skills
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• Comfort with desktop computer systems
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• Hardwired internet connection with speeds greater than 5MB upload and 10MB download
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• Secure, private work area at home
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• Flexible schedule availability (Monday-Saturday)
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Sagility is an Equal Opportunity Employer/Vet/Disability.

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Location:

\n Work@Home MississippiUnited States of America \n\t\t\t\t\t\t

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Job Tags

Immediate start, Flexible hours, Saturday,

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