IT Help Desk Technician II Job at ICS Managed IT Services, Gastonia, NC

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  • ICS Managed IT Services
  • Gastonia, NC

Job Description

Job Description

Job Description

We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:

Fundamental knowledge in:

-Networks and troubleshooting

-Windows 10/11 / Android / iOS / Mac

-Microsoft 365 Admin Centers 

-Microsoft Security & Compliance

-Microsoft Apps (Outlook, Teams, OneDrive)

-Microsoft SharePoint

-Microsoft Azure/Entra ID

-Microsoft Azure VM Provisioning

-Microsoft Tenant Setup & Migrations

-Dropbox

-Google Admin Console

-Google Drive

-Gmail

 

Installation and troubleshooting :

Servers / Laptops / Workstations / Tablets

Routers / Firewalls / WAN / LAN / SDWAN

Switches / NAS / Access Points / Printers
Low Voltage optional

 

Preferred Certifications:

A+ / Net+ / Microsoft Certs / AWS

 

  • Excellent communication skills (Email, verbal, and follow-up)
  • Ability to meet requirements and deadlines.
  • Demonstrate good work ethics.
  • Ability to troubleshoot:
    • Device IP connectivity
    • Multi-function printers
    • Access points
    • IP phones
    • Workstations
    • Servers & shared resources
    • Switches / Routers
    • Microsoft Windows 7/10/11
    • MacOS
    • Android / iPhone
    • Outlook connectivity problems
  • Interacts well with clients and coworkers
  • Some project management skills
  • Work with sales team and field ops team
  • Prior Help Desk experience required

 

 

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