Hotel Guest Service Agent Job at Krug Development Company, Healdsburg, CA

R2lRa3R3VU0rUitOMFNYck9kb0tCNG9BWVE9PQ==
  • Krug Development Company
  • Healdsburg, CA

Job Description

Job Description

Job Description

Description:

$18.25 per Hour - Eligible for tips on F&B charges

Full Time positions for the PM shifts on Weekdays and Weekends are available.

Full Time Positions include Benefits after 90 days:

  • Hilton Team Member & Friends and Family Travel: Discount Hotel Stays Worldwide!
  • Eligibility for quarterly bonus program
  • Medical
  • Dental
  • Vision
  • 401K

Guest Service Agent:

The Lodge at Healdsburg a Tapestry Collection by Hilton is seeking talented and friendly individuals for our Guest Service Agent positions. In addition to welcoming guests and familiarizing them with the property, the Guest Service Agent will be responsible for providing exceptional and anticipatory service. Previous hotel experience is preferred, though not required. Our Front Desk and Cafe & Wine bar are a shared space that allow our Front Desk staff to greet our guests at check-in with wine, beer, and coffee. This also presents the opportunity for our Front Desk staff to earn tips from Food & Beverage sales.

Job Description:

As a Guest Services Agent duties include but are not limited to:

-Welcome and greet guests professionally by completing the registration process via the Hilton Property Management System (OnQ)

-Confirmation of guest information and room rate, selection of rooms, coding electronic keys, and enrolling guests in Hilton Honors

-Provide guests with hotel information, property orientation, and the details of the hotel amenities

-Cash handling and reconciliation. Processing financial transactions within Hilton OnQ

-Serve food & beverages to guests in a timely & professional manner

-Demonstrate knowledge of the local area, restaurants, wineries, and local attractions/points of interest

-Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.

-Field guest complaints, resolve and provide resolutions for guest satisfaction.

-Receive, input, retrieve and relay messages to guests.

Typical shifts for Guest Service Agent:

  • 2:30PM-11:00PM
Requirements:

Qualifications for the position:

-Customer service experience.

-Preferred Hotel or Food & Beverage Experience

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

Job Tags

Hourly pay, Full time, Local area, Worldwide, Shift work, Weekend work, Weekday work,

Similar Jobs

USAA

Sr. Inside Property Adjuster Job at USAA

 ...a dedicated Senior Property Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyze coverage, recognize liability... 

Jobot

Food Quality Assurance Manager (Hiring Immediately) Job at Jobot

 ...00 - $80,000 per year A bit about us: We are a leading food manufacturer. Why join us? Great company culture Fantastic...  ...a highly skilled and passionate Permanent Food Safety and Quality Assurance (FSQA) Supervisor to join our dynamic team in the... 

Moon Moments Ltd

Trainee Business Consultant Job at Moon Moments Ltd

 ...Weekly Join a dynamic and rapidly expanding company as a Trainee Business Consultant. Our client is seeking motivated and passionate individuals to become part of their team. This is an entry-level position offering full-time opportunities, and no prior experience is... 

Spectrum

Multimedia Journalist - Spectrum Noticias, National Job at Spectrum

Are you a storyteller at heart? Do you want to shine a light on the issues that impact our communities? Apply to be a Multimedia Journalist at Spectrum Noticias. Part of Charter Communications, Spectrum News is made up of over 30 hyper-local news and regional sports...

Radiology Partners

Radiology Partners | Day Physician Assistant - Radiology Associates Of SouthFlorida - Physician Assistant Job at Radiology Partners

 ...Day Physician Assistant - Radiology Associates Of South Florida Position SummaryAre you ready to take your career to the next level? Radiology Associates of South Florida (RASF) is on the lookout for an exceptional Advanced Practice Provider (Physician Assistant or...