Job Description

Job Description

Job Description

We are seeking a highly motivated and experienced individual to join our team as a Ford Parts Assistant Manager. The successful candidate will be responsible for managing the parts department in our Ford dealership, providing excellent customer service, and ensuring the smooth and efficient operation of the department.

Key Responsibilities:

• Supervising and managing the daily operations of the parts department, including ordering, receiving, storing, and distributing parts and accessories
• Ensuring that the parts department is properly stocked and organized to maximize efficiency
• Providing exceptional customer service by promptly and accurately identifying and fulfilling customer needs
• Handling customer complaints and concerns in a professional and timely manner
• Coordinating with service technicians to ensure that necessary parts are available for repairs and maintenance
• Maintaining accurate records of inventory, sales, and warranty claims
• Managing and training parts department staff
• Ensuring compliance with all company policies and procedures, as well as federal and state regulations

Qualifications:

• A minimum of 3 years of experience in a parts role in a Ford dealership 
• Extensive knowledge of Ford parts and warranties
• Strong organizational and problem-solving skills
• Excellent customer service skills and the ability to build and maintain strong customer relationships
• Strong communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Strong leadership and team management skills
• Proficiency with Microsoft Office and other computer applications
• High school diploma or equivalent, with post-secondary education in automotive technology or business management preferred

If you are a Ford Parts Professional with a passion for delivering exceptional customer service and a proven track record of success, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits, and a supportive work environment that fosters growth and development.

Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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