Job Description

Job Description

Job Description

Customer Service Representative (CSR)

• Location:  Grapevine, TX / Remote Position
• Position Type: Full-time positions available
• Schedule & Availability: Evenings and weekends
• Bi-Lingual a plus: Spanish and English

At BillyGO, we believe that every interaction with a customer is an opportunity to make a positive impact in their life. 

We are looking for friendly, outgoing, and positive individuals who love to connect with people and are passionate about creating an amazing experience for every customer. Whether you’re working part-time or full-time, you will be a vital part of helping us serve our community and make every customer’s day a little better.

Why Join BillyGO?

We offer more than just a job—we provide opportunities for personal growth and professional development. When you join BillyGO, you get:

• Competitive Pay:  Starting at $20/hour with opportunities for growth
• Comprehensive Benefits (Full-Time):  Health, dental, vision, and life insurance for full-time employees because we care about supporting you and your family
• Work-Life Circle:  Paid time off, holidays, and flexibility to suit your personal needs. We believe your work and your home life directly impact each other. Your work should energize you so you can enjoy your home life and vice versa
• Dedicated Coaching and Support:  You’ll have a dedicated coach who will meet with you twice a month to provide guidance, help set goals, and work with you to become even more effective in your role
• Growth Opportunities:  We offer the training, mentorship, and career development you need to advance in your role
• Family:  BillyGO is a family-owned company, and we love to celebrate together! We host annual events, including a Christmas party and Ranch Day, where you can bring your family to enjoy a fun-filled day at Billy’s Ranch

Who Thrives in This Role?

This is the perfect position for someone who:

• Is Friendly and Outgoing:  You love talking to people and making personal connections. Your warm, positive attitude brightens the day for customers and teammates alike
• Serves Daily:  You genuinely enjoy helping others and go out of your way to make each customer feel cared for
• Communicates with Confidence:  You speak clearly, listen well, and always aim to provide clear, respectful, and effective communication
• Has a Positive Attitude: No matter what the day brings, you approach it with optimism and a can-do attitude
• Wants to Make a Positive Impact:  You are motivated by the opportunity to make each customer’s day a little better with every interaction

$20 hourly

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Keep track of customer accounts and make updates with new account information as necessary
• Record customer interactions and follow up on their experience with our company
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

As a Customer Service Representative, you will play a crucial role in ensuring that every customer has an exceptional experience with BillyGO. Your daily tasks will include:

• Deliver Excellent Customer Service: Engage with customers through phone, email, and text to make sure they feel heard, valued, and supported
• Book Appointments:  Efficiently schedule and manage service appointments using our field management software, ensuring a smooth and stress-free process for customers
• Support the Team & Manage Call Board: Collaborate with fellow CSRs to manage the call board, ensuring that our service team has all the opportunities they need to serve our customers
• Make Outbound Calls & Follow-Ups:  Help call to schedule customer’s maintenance appointments, follow up with customers, answer any questions, and ensure that their needs are met
• Handle Additional Office Tasks: Assist with office duties such as data entry, record-keeping, and maintaining customer reports

• Display strong communication skills, active listening skills, and personal skills
• Strong knowledge of customer interface and interaction

What We’re Looking For:

To excel in this role, you should:

• Love Talking to People:  Whether it’s over the phone, email, or text, you thrive on engaging with customers and making them feel valued
• Have a Positive, Upbeat Attitude:  You are the type of person who brings energy and enthusiasm into every conversation
• Be a Great Communicator:  Clear, concise, and friendly communication is your superpower, whether you’re explaining services, resolving issues, or answering questions
• Be a Team Player:  You work well with others and are always willing to lend a hand to ensure that our customers get the best possible service
• Stay Organized:  You can handle multiple tasks and details with ease, ensuring that everything is managed smoothly and efficiently

billyGO CSR Predictive Index:

For a Customer Service Representative (CSR) position at billyGO, the ideal Predictive Index (PI) personality types are those that align with strong interpersonal and organizational skills, the ability to handle pressure, and effectively communicate. Based on research from the Predictive Index system, the following profiles are a good match for this role:

• Collaborator:  Collaborators are empathetic, cooperative, and patient. These qualities are essential in a customer-facing role where building rapport with customers and handling inquiries efficiently are key. Collaborators thrive in team environments and are open to feedback and multiple opinions before making decisions​
• Operator: Operators are reliable and cooperative individuals who stay calm under pressure. They are particularly well-suited to roles requiring consistent performance and patience, making them ideal for customer service positions where tasks can sometimes become repetitive, but attention to detail remains critical​
• Altruist: Altruists are known for their helpful and supportive nature. They perform well in customer service because they are detail-oriented and naturally seek to resolve problems in a way that benefits both the customer and the company​

Preferred Qualifications:

• Experience in the HVAC or plumbing industry
• Knowledge of scheduling or dispatching software
• Spanish language proficiency is a plus

Your Application Process:

• Apply Online We’ll review your application within 3 business days
• Complete PI Assessment:  Complete the Predictive Index Assessment
• Phone Call: If selected, you’ll be contacted to set up an interview
• In-Person Interview:  Meet with our team to discuss the role and find out if it’s the right fit for you
• Follow-Up:  We’ll follow up with you within 3 business days after the interview

BillyGO is a family-owned HVAC and plumbing company that proudly serves North Texas. We are continuing to grow throughout the Dallas-Fort Worth area, with our main location in Grapevine, Texas. Grapevine is known for its charming historic downtown, excellent restaurants, shopping, and beautiful parks. It’s a wonderful place to work and live, conveniently located between Dallas and Fort Worth, making it easily accessible to employees and customers alike.

At BillyGO, we believe in taking care of our employees so they can take care of our customers. Whether it’s through personal coaching, career development, or simply offering a great place to work, we want you to thrive. We also love celebrating together with events like our annual Christmas party and Ranch Day, where employees and their families get to enjoy a fun day at Billy’s Ranch.

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