This role is not open for submissions from outside staffing agencies.
TRULITE/AIG
102 E FIELDS ST
DALLAS, NC
POSTING NOT OPEN TO OUTSIDE AGENCIES
Inside Sales Customer Service Manager
Trulite is GROWING!We are looking for an Inside Sales Customer Service Manager to be based at our Dallas, NC location.
Job Overview :
Senior-level position that provides leadership and management to a customer service support organization servicing products and services. Executes business strategy and processes to adapt and support customer requirements. Initiates and/or implements corrective action for complex customers and issues as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Identifies and contributes with the generation of potential sales leads to the organization. Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives. Manages and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite’s Platinum customer service levels are maintained.
Who You Are:
You will be a leader for your team and the organization and will be responsible for the training and development of your team. Be able to address internal and external issues in a professional and timely manner and set goals to ensure the revenue objectives of the branch is achieved. You will continuously monitor processes for any potential improvements and continuously assess cost reduction opportunities to remove process costs, improve efficiencies, and develop creative staffing strategies.
Skills You Bring:
What Will You Do:
Why Trulite:
Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits , as well as provide short/long-term disability coverage to protect you financially if injured on the job.
We are pleased to offer a comprehensive wellness initiative that includes access to a percentage of your pay daily, if needed, and a progressive financial training program.
Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account . We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.
Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.
We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.
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