Job Description
Job Details Level Entry
Job Location Arboretum - Austin, TX
Position Type Full-Time/Part-Time
Job Category Customer Service
Description Position Summary: The Concierge performs a full spectrum of duties designed to provide milk + honeys guests with a high-quality experience by
ensuring exceptional customer service and supporting our fellow Partisans.
Schedule: Weekend availability (Saturday & Sunday) is a must, may have the opportunity to add additional week days as needed
Essential Duties and Responsibilities: Duties include but are not limited to the following:
- Provide superior customer service while encompassing milk + honey brand standards
- Greet clients with a warm welcome as soon as they walk through the door, offer a beverage, and personally walk them through the spa + salon for their reservation.
- Contribute to established customer satisfaction score by providing superior and authentic customer service
- Educate clients on retail items, achieve and maintain a retail to service sales ratio that is appropriate for growth within your location
- Elevate the client experience by offering enhancements and additional services
- Complete side work and daily tasks as directed by co-workers or managers
- Have the desire and ability to exemplify milk + honeys 4 Principles in every interaction with clients and coworkers
- Answer multi-line phone system and respond to client emails in a timely manner
- Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks
- Be available to work nights, weekends and some holidays
- Schedule clients following strict milk + honey protocol, to maximize efficient use of time
- Have each client fill out and sign an intake or addendum for each service
- Use our operating system effectively to make all aspects of the spa/salon run efficiently
- Communicate with all co-workers and clients in a friendly, professional manner
- Help maintain the retail area, communicate with management about product feedback, stock levels, etc.
- Assist with light housekeeping (picking up glasses in lounge, robes in locker room)
- Be positive, outgoing and energetic
- Attend all meetings and trainings required of your department or the company in general
- Check email regularly, participate in discussions, and help find solutions
Qualifications Qualifications and Experience: High school diploma or GED
Special Considerations: - Must adhere to all policies and procedures expected of milk + honey Partisans
- Must adhere to any and all protocol changes issued by management
- Ability to sustain reasonable physical activity for the duration of a scheduled shift
- Ability to hear so as to effectively understand customers needs
- Ability to lift up to 25lbs
Job Tags
Holiday work, Full time, Part time, Shift work, Night shift, Weekend work, Sunday, Saturday,