Job Description

Job Description

Job Description

Traditions Bank - Join Us in Serving Our Community with Excellence!

Are you a people-oriented professional who values accuracy, efficiency, and top-tier customer service? Join Traditions Bank as a Client Care Specialist , where you'll play a key role in creating positive banking experiences for our customers. As a Floating Teller, you will provide exceptional service across multiple branches in the York area , ensuring each interaction with our customers is accurate, efficient, and leaves a lasting positive impression.

What You'll Do:

• Process customer transactions, such as deposits and withdrawals, with a high level of accuracy while adhering to all bank policies and procedures.
• Support back-office operations by managing ATM maintenance, document scanning, and assisting in other teller functions as needed.
• Take ownership of each interaction, answering and screening phone calls, addressing customer questions, and resolving issues professionally.
• Actively listen to customers to understand and anticipate their financial needs, making appropriate referrals to other team members.
• Stay knowledgeable about our products and services, educating customers on options that can enhance their banking experience.
• Contribute to our community-driven mission by consistently delivering service that enhances customer satisfaction and trust.
• Perform other duties that support our team's goal of ensuring seamless operations and delightful customer experiences.

What We're Looking For:

• High school diploma or equivalent required.
• Previous customer service and cash handling experience essential; retail experience is a plus.
• A proactive communicator with strong interpersonal skills and an exceptional attention to detail.
• Adaptability and reliability for a floating role that may require travel within York and surrounding areas.
• A collaborative mindset and a high level of integrity, especially in handling confidential customer information.
• Proficiency in Microsoft Office 365 and familiarity with banking software systems is beneficial.

Why Choose Us? This role offers a unique opportunity to grow your career within our community-centered bank, where your efforts will directly impact the well-being of our customers and our team. Here, you'll be empowered to suggest new services, engage in continuous learning, and contribute to a customer-first environment dedicated to excellence and service.

Ready to Make a Difference?
Apply now to join a team that values trust, community, and personal growth!

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